Refund Policy

Welcome to SimpleCute Things. This Refund Policy outlines our policies and procedures regarding refunds for purchases made on our website (simplecutethings.com).

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Damaged or Defective Products: If you receive a damaged or defective product, you may be eligible for a full refund or replacement. Please contact us within 2-3 days of receiving your order and provide photos of the damaged or defective item.
  • Incorrect Item: If you receive an incorrect item that does not match your order, you may be eligible for a refund or exchange. Please contact us within 2-3 days of receiving your order.
  • Non-Delivery: If your order does not arrive due to carrier issues or other unforeseen circumstances, you may be eligible for a refund or reshipment. Please contact us if your order has not arrived within the estimated delivery time.

2. Non-Refundable Items

Certain items are not eligible for refunds:

  • Downloadable Products: Such as digital downloads or gift cards.
  • Personalized Items: Products that have been customized or made-to-order specifically for you.
  • Perishable Goods: Products that are perishable or have a limited shelf life.

3. Refund Process

To request a refund, please contact us at simplecutethings22@gmail.com within the applicable timeframe specified above. Include your order number and details about the reason for your refund request. We will review your request and respond promptly.

4. Refund Method

Refunds will be issued using the original payment method used for the purchase. Refunds may take 3-5 business days to process, depending on your financial institution.

5. Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect item shipped, damaged product).

6. Return Shipping

If you are instructed to return a product, you may be responsible for paying return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

7. Exchange Policy

We may offer exchanges for eligible items. Please contact us to discuss exchange options.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at simplecutethings22@gmail.com.